| Internet Confidentiality
- taken from: http://www.fortune.com/fortune/careers/ |
The headhunter probably should have contacted Unmesh
Laddha before plucking his resume off an Internet job board and
sending it, without his knowledge, to an employer. Especially
because that employer, Argus Technical Services, was where Laddha
already worked.
Last November, Laddha's boss telephoned him in a huff, none too
happy to have received the resume of his own employee. Initially
dumbstruck, Laddha was at pains to explain that he'd posted it
online seven months earlier, before taking the job at Argus, and
had never even met the headhunter in question. His job was spared,
but his resume, still lingering in cyberspace, has twice more
landed on his boss' desk. "It's been very embarrassing," says
the 28-year-old technical consultant. "Once I put my resume on
the Internet, I couldn't do anything to control it."
Such is the mixed blessing of online job hunting. Sites like Monster.com,
Headhunter.net, and HotJobs.com allow candidates to shop their
resumes to hundreds of employers at once. But many resumes--purloined
by unscrupulous headhunters, duplicated and reposted by roving
"spiders," and even spotted online by Web-wise bosses--are getting
more visibility than their authors intended. "I get a minimum
of two messages a week from readers saying they've lost their
job from posting on the Net," warns Pam Dixon, author of two books
on Internet job searching. "It really is a very dangerous situation
for the job seeker."
Hyperbole? It seems not. More than a dozen human resources managers
contacted by Fortune reported stumbling across their employees'
resumes on the Net. Mike Prelewicz, recruiting manager at the
Milwaukee office of Consultis Inc., says it has happened to him
six times, usually while he's sifting through candidates on Monster.com.
"We call them on the carpet," says Prelewicz, describing his handling
of the first offender: "I got him on the telephone and said, 'What's
going on? Is there something you don't like about us?' "
That was a more tempered response, he admits, than his initial
instinct: firing the guy. "The Net is so vast, people think you'll
never bump into each other," says Prelewicz. "But it's more common
than people realize."
Not all such encounters are accidental. Some corporations have
begun to patrol cyberspace in search of wayward workers, giving
rise to a shadowy new subspecies of HR professional: the "salvager."
As a senior human resources consultant at Seer Technologies, a
computer-services firm in Cary, N.C., that has since been acquired,
part of Lori Laubach's job was to log on to resume boards each
day, type in the company name, and see if any of Seer's 700 employees
popped up. If one did, Laubach would notify the employee's supervisor.
They would discuss whether the employee should be persuaded to
stay or encouraged to leave, then arrange a sit-down with the
invariably stunned individual. "At least 20 or 30" people were
caught in such a fashion, says Laubach, who left the company last
fall. "Probably more.... We relied very heavily on it."
It's called employee "salvaging," and to some, the practice smacks
of guard towers and searchlights. "I would be repulsed if someone
did it here," says Allen Wolf, manager of recruiting programs
and services at Ford Motor. "We don't believe that's fair to the
employee." Donald Harris, chairman of the Privacy Committee of
the International Association for Human Resource Information Management,
calls such monitoring Orwellian and speculates that "it could
create an employee-relations disaster."
But at stake, Laubach insists, was a legitimate employer concern:
protection of company secrets. Employees discovered with one foot
out the electronic door, she says, needed to be reassigned off
sensitive projects. Other companies seem to share her philosophy.
A former HR manager at software behemoth Computer Associates,
Bruce Sasson, says two of his colleagues spent "a good part of
their day" scanning the Web for current employees. (Computer Associates
says it has no such policy.) And Pam Dixon, the author, says she's
confirmed at least seven instances of Fortune 1,000 companies
assigning someone to the task full-time.
Attuned to such dangers or not, an estimated one million people
will transmit their resumes over the Net this year. And it can
be a matchless generator of job leads. When Scott Savant, a PeopleSoft
consultant, posted his credentials on three sites, he was deluged
with as many as 75 recruiting calls per day. "There's a serious
positive side to having it out there," says Craig Brown, who routinely
uses the Net to land short-term gigs as an Oracle database administrator.
"You can get that job of a lifetime."
But a number of factors conspire to wrest control from the job
seeker. Among them: so-called spidering technologies. Dispatched
at night by job boards looking to populate themselves with candidates,
these programs creep robotically through other sites and return
laden with resumes. Even private, password-secured services aren't
immune to such pilfering: A couple of years ago ComputerJobs.
com, a popular site for tech professionals, had several rivals
sign up as "clients" and then illicitly download resumes for reposting.
The result? A CV posted on a handful of sites can quickly end
up plastered across a dozen. And a runaway resume can be hard
to stop. Many job boards don't even allow candidates the option
of removing outdated versions.
In Craig Brown's case, a company he'd never heard of began using
his resume to solicit business from a client. Shri Kakarla, a
Brooklyn-based consultant, had an even worse problem: Not only
did he lose track of his resume's whereabouts, but someone improved
it, adding work experience he didn't have. "I got a call saying,
'I heard you've worked at nuclear power plants,' " he recalls.
"I was like, 'Where did you get that idea?' "
Then there are the thousands of small-time headhunters who, looking
for a quick commission, harvest resumes from the Internet and
shovel them to employers in bulk--without consulting the candidates.
One former manager at Price Waterhouse Coopers says his resume
was picked up in such a sweep and sent to--you guessed it--Price
Waterhouse. It was not, shall we say, a boon to his career. "[The
headhunter] didn't even bother reading my resume," fumes the manager,
who hired an attorney and considered legal action.
But what legal recourse is there against resume snatching? Not
much, attorneys agree. "Once you've posted something publicly,"
summarizes Jamie L. Johnson, a partner at the law firm Brobeck
Phleger & Harrison in Los Angeles, "forget it."
Sensitive to the mounting concerns, some job boards are turning
privacy into a selling point. HotJobs.com, for instance, offers
candidates the option of "blocking" their resume from the gaze
of certain employers. And JobOptions.com has introduced a so-called
"blind" approach whereby candidates post a truncated, nameless
version of their resume and receive an e-mail if an employer's
interest is piqued. "We're trying to provide an environment where
professionals can have their credentials out there while keeping
their careers intact," says JobOptions president Michael Forrest.
Pam Dixon is skeptical that such precautions can thwart a salvager.
"It doesn't work," she says, noting that employers can skirt some
blocking mechanisms simply by registering under a noncorporate
e-mail address.
So what's a responsible job seeker to do? For out-of-work or just-out-of-school
candidates with little to lose, the air-drop method might still
make sense. By all means, proceed directly to ResumeBlaster.com,
which distributes resumes with all the discrimination of a fire
hose, and blast away. But for those who'd prefer not to be fired
for testing the waters, some protective steps seem essential.
As for Unmesh Laddha, he won't repost his resume online anytime
soon. But then again, he doesn't need to. It's still out there--and
will be for years to come.
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